Returns and Exchanges
At Exhibit Options, we strive to meet the needs of our customers in a timely manner. Please review our returns and exchanges policies, which may change at any time:
Damaged or Defective Products
If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please call 866-780-1555 and request a return authorization number. Packages returned to our location or our supplier's warehouses without an authorization number will be refused upon delivery.
If your product arrives damaged due to a shipping company's mishandling, your shipment is insured by that carrier and we will do our best to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept any expedited shipping charges incurred in shipping out replacement products or repairs.
Many of our products carry lifetime warranties against manufacturing defects and almost all carry at least a limited one year warranty. Please check the product description of the specific product for more detailed information about the returns policy and/or warranty information for that product.
Other Returns and Exchanges
Our goal is to have satisfied customers who receive products that exceed their expectations. If you have any questions or concerns, please feel free to contact us.
There is a 15% restocking fee for returned items that are not damaged. Customer is responsible for all shipping costs and the restocking fee unless the product is damaged or defective. Please contact us within 3 days if you intend to return any item. Many of our items are not eligible for this returns policy, such as custom-printed graphics or made-to-order exhibits. All “custom” sales are final. Items returned to us after 3 days will not be accepted.